Withdrawal Instructions

Right of withdrawal:
Right of withdrawal when concluding a contract by telephone, web form, online shop or email: The services offered are “leisure services” within the meaning of the Austrian Distance and Off-Premises Contracts Act (FAGG). Pursuant to § 18 para. 1 item 10 FAGG, there is no right of withdrawal for leisure services. 

Right of cancellation:
Customers may cancel the contract in writing (email is sufficient) under the following conditions: Course bookings cannot be cancelled free of charge. In the event of cancellation no later than 14 days before the start of the course, the Customer is entitled to a refund of 80% of the course fee. In the event of later cancellations, no refund of course fees will be made. Compliance with the deadline depends on the timely receipt of the cancellation notice by the Ski School no later than 24:00 on the last day of the deadline. Transmission errors, technical problems or similar obstacles are the responsibility of the Customer.

Impossibility of performance:
If the provision of the service is not possible for safety reasons (e.g. weather conditions, avalanche danger, etc.), the Ski School is not obliged to provide the service. It is solely at the reasonable discretion of the Ski School to assess the impossibility of providing the service, whereby partial impossibility – e.g. if ski lessons are not possible on three out of five days – shall not affect the provision of the possible part of the service. In the event of partial or complete impossibility of performance, the Ski School shall refund the proportionate fee to the Customer within 14 (fourteen) days. The Customer shall have no further claims. Force majeure, in particular epidemics, pandemics, official measures such as closures, and other unforeseeable and unavoidable events, shall release the Ski School from its performance obligations. In the event of partial or complete impossibility of performance, the Ski School shall either issue a credit note for the proportionate fee or refund the proportionate fee to the Customer within 14 (fourteen) days. In this regard, the Customer shall have the right to choose. The Customer shall have no further claims.